![]() Access would be hellishly slow, but it would still be “unlimited”. Imagine if you were still on a dial-up connection, but on a flat rate and with no download limits. However, the “unlimited’ claim relates to how much data can be uploaded or downloaded, rather than how quickly. Introducing speed throttling limits a part of the service for some users. It depends how you look at their broadband offering. How can Virgin Media say that their broadband service is “unlimited”? Unfortunately, you may also be in an area where broadband speeds just aren’t that fast. If you’re getting slow speeds outside peak hours, it may be worth talking to Virgin Media to see if anything can be done. This could be due to all sorts of factors, rather than speed capping.īear in mind that Virgin Media offers an “up to” service, with speeds that can fluctuate depending on a number of factors such as how far you are away from your local telephone exchange, the quality of the phone line, and how many other people are using the Net. My broadband speed is slower than it should be all the time Other tools include Bandwidth Monitor for all flavours of Windows, or SurplusMeter for Mac OS X Virgin Media recommend a tool called DU Meter, though that’s a Windows-only piece of software and it looks as if you have to pay for it after a while. How do I know if my broadband speed is throttled? The company says that they’ll continue to monitor the way that their customers use the broadband service, and may increase or decrease the limits in future. Will Virgin Media’s throttling thresholds change? They also concluded that, after introducing the speed throttles, everyone’s average speed increased, and there were less calls to technical support regarding broadband performance problems Virgin Media claims to have carried out trials, looking closely at when the heaviest broadband users were affecting general users. What tests have Virgin Media done to prove all this? See “My broadband speed is slower than it should be all the time” below. If not, then it could be that you’re just suffering from poor broadband speeds. Possibly, you’re uploading a lot of stuff (like putting videos on YouTube, for example)? I’m not a downloader but get traffic managed by Virgin Media Don’t download / upload so much between 4pm and 9pm. Take over the position of CEO, and change the rules.ģ. How can I stop Virgin Media speed capping?ġ. It operates on a daily basis, so you won’t be capped / throttled the following day unless you hit your limits again during peak hours that day. How can I find out when my speed cap / throttle will end?Įach day, you could be throttled for five hours at any time between 4pm on one day and 2am on the following day, but only if you hit your download or upload limit between 4pm and 9pm. Seems a bit unfair? Hey, don’t shoot the messenger. This seems to suggest that, if you hit your limit at 8.59pm, your broadband speed will be cut until 1.59am the following day. This will last for 5 hours from when the traffic management policy is applied. So I’ll be speed-throttled for FIVE HOURS?Īny users hitting this amount during peak times (4pm till 9pm) will have their broadband speed temporarily traffic managed. Users on Size XL will have their download speed cut to 5Mb, and their upload speed cut to 192Kb. Users on Size L and Size M will have their download speed cut to 1Mb, and their upload speed cut to 128Kb. Users hitting the limit during peak hours will be throttled for five hours from the time their up/download limit is reached, according to which “size” of broadband they’re on: What will my broadband speed be throttled to, and for how long? Users on Size: XL can download 3GB or upload 1.25GB before being restricted. ![]() When Size: L speeds are upgraded from 4Mb to 10Mb, the upload limit will be increased to 400MB, though the download limit will stay the same. Users on Size: L can download 800MB or upload 325MB before being restricted. Users on Size M can download 300MB or upload 150MB before being restricted. It depends which “size” of broadband you’re on, and is only measured during peak hours (4pm – 9pm). How much can be downloaded before my speed gets cut? However, the speed throttle will apply to anyone who hits a particular download or upload limit during peak hours, so it could affect a lot more customers over time. These are generally the people who will notice a restriction in connection speed during peak hours. Combined, that’s around 5% of Virgin Media’s broadband customers. How many customers are being affected by the throttle?Īccording to Virgin Media, the top 3% of downloaders (taking stuff off the Internet) and the top 3% uploaders (putting stuff on to the Internet) are the main culprits for degraded performance during peak hours.
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